Frequently asked questions

Who are our MACC products meant for?

MACC products are intended for building professionals only (builders, roofers, electricians, carpenters, plasterers, woodworkers, plumbers, painters, locksmiths…)

If you are a professional whose business registration is ongoing , please contact our Sales Department on 0116 2789 820 or visit : “CONTACT US ” section.

You would like to find out more about MACC products ?

Contact your MACC representative to arrange for a visit and benefit from product demonstrations.

To find out their contact details, visit “CONTACT US/Log in” section.

How to order MACC products?

Add the desired products to your cart and validate : your sales representative will contact you directly.

Or contact your representative : “CONTACT US/LOG IN”

Or contact our Sales Department on 0116 2789 820 – Email: or visit the “CONTACT US” section.

How to repair MACC products and get spare parts?

Please contact our After Sales Department on 0116 2789 820 or by Email at

Once registered on our web site and as an owner of MACC products, you have access to the entire product range and its associated documents (technical documentation, instructions of use, video, conformity certificate, control leaflets, legislation).

How to receive a MACC catalogue?

Access the entire product range in the “PRODUCTS” section or contact our Sales Department on 0116 2789 820 or via the “CONTACT US” section.

How to follow my delivery or ask a question about my delivery :

Contact our Delivery Department an 0116 2789 820 or by Email at: via the “CONTACT US” section

I would like an invoice copy

Contact our Accounting Department, an 0116 2789 820 or by Email at:

How to create my MACC account?

To create your MACC account, go to “MY ACCOUNT / Not registered ? Register”

I can’t log in to my MACC account, what can I do?

Go to the “MY ACCOUNT/lOG IN” section, click on “Forgotten password” and follow the procedure.

I have lost my password, what can I do to retrieve it?

Go to the page “My account/I connect”. Enter your customer number and click on “Pass word forgotten”. An Email will be sent to you in order to regenerate your new Pass word.

How to submit my product idea to MACC?

Please visit Menu/INNOVATiNG TOGETHER/”Submit your idea”

How to apply for a job at MACC?

To apply for a job, please visit the WELCOME/“Join MACC“section

I am a building professional, outside of the UK, how can I order?

Please, contact either France or our subsidiaries in Spain, Italy, Benelux.